Exceptional Guest Experiences.
Maximized Revenue.

Lume builds bespoke, white-labelled guest interfaces aligned to your brand, not generic templates. Crafted for luxury resorts, boutique hotels, and experience-driven villas, our purposeful AI and intelligent automation personalize interactions, empower staff, and drive revenue across the guest journey.

Lume builds bespoke, white-labelled guest interfaces aligned to your brand, not generic templates. Crafted for luxury resorts, boutique hotels, and experience-driven villas, our purposeful AI and intelligent automation personalize interactions, empower staff, and drive revenue across the guest journey.

Lume builds bespoke, white-labelled guest interfaces aligned to your brand, not generic templates. Crafted for luxury resorts, boutique hotels, and experience-driven villas, our purposeful AI and intelligent automation personalize interactions, empower staff, and drive revenue across the guest journey.

About Us

About Us

Request a Demo

Request a Demo

About

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Of Guests prefer

Personalized Engagement

Of Guests prefer

Personalized Engagement

Of Guests prefer

Personalized Engagement

Why Lume?

 Lume is built on three essential pillars of guest management: Experience, Engagement, and Analytics.
 When these work together, guest experiences improve, teams work smarter, and revenue follows.

 Lume is built on three essential pillars of guest management: Experience, Engagement, and Analytics. When these work together, guest experiences improve, teams work smarter, and revenue follows.

 Lume is built on three essential pillars of guest management: Experience, Engagement, and Analytics. When these work together, guest experiences improve, teams work smarter, and revenue follows.

Experience

Deliver a Seamless, Personalized Guest Journey

White-Labelled Experience

Your brand, your colors, your identity: every guest interaction feels native to your property.

Instant Access, No Downloads

Because Lume is a web app, guests open it instantly - no installation, no friction, just seamless access to everything they need.

Request and Activity Bookings

From room service to spa appointments to curated on-site experiences, guests book and request anything effortlessly reducing front-desk load.

Personalized Content Delivery

Show relevant offers, tips, and in-stay guidance tailored to guest preferences and trip purpose. All of these communicated through our sleek, easy to use UI.

Experience

Deliver a Seamless, Personalized Guest Journey

White-Labelled Experience

Your brand, your colors, your identity: every guest interaction feels native to your property.

Instant Access, No Downloads

Because Lume is a web app, guests open it instantly - no installation, no friction, just seamless access to everything they need.

Request and Activity Bookings

From room service to spa appointments to curated on-site experiences, guests book and request anything effortlessly reducing front-desk load.

Personalized Content Delivery

Show relevant offers, tips, and in-stay guidance tailored to guest preferences and trip purpose. All of these communicated through our sleek, easy to use UI.

Experience

Deliver a Seamless, Personalized Guest Journey

White-Labelled Experience

Your brand, your colors, your identity: every guest interaction feels native to your property.

Instant Access, No Downloads

Because Lume is a web app, guests open it instantly - no installation, no friction, just seamless access to everything they need.

Request and Activity Bookings

From room service to spa appointments to curated on-site experiences, guests book and request anything effortlessly reducing front-desk load.

Personalized Content Delivery

Show relevant offers, tips, and in-stay guidance tailored to guest preferences and trip purpose. All of these communicated through our sleek, easy to use UI.

Engagement

Engage Guests at Every Stage, Effortlessly

Omni-Channel Messaging

Reach guests where they are: Your branded Web App, WhatsApp, SMS, and email - without switching between platforms and do all this in real time.

Automated Journey Touchpoints

Timed messages for Check in, pre-arrival, upsells, reminders, service confirmations, and checkout.

QR-Led Physical Engagement

Strategically placed QR codes in rooms and high-traffic areas nudge guests to open the web app, explore services, and book experiences with ease.

Smart Upsell Triggers

AI recommends relevant upgrades and experiences based on guest profiles, behavior, and timing.

Engagement

Engage Guests at Every Stage, Effortlessly

Omni-Channel Messaging

Reach guests where they are: Your branded Web App, WhatsApp, SMS, and email - without switching between platforms and do all this in real time.

Automated Journey Touchpoints

Timed messages for Check in, pre-arrival, upsells, reminders, service confirmations, and checkout.

QR-Led Physical Engagement

Strategically placed QR codes in rooms and high-traffic areas nudge guests to open the web app, explore services, and book experiences with ease.

Smart Upsell Triggers

AI recommends relevant upgrades and experiences based on guest profiles, behavior, and timing.

Engagement

Engage Guests at Every Stage, Effortlessly

Omni-Channel Messaging

Reach guests where they are: Your branded Web App, WhatsApp, SMS, and email - without switching between platforms and do all this in real time.

Automated Journey Touchpoints

Timed messages for Check in, pre-arrival, upsells, reminders, service confirmations, and checkout.

QR-Led Physical Engagement

Strategically placed QR codes in rooms and high-traffic areas nudge guests to open the web app, explore services, and book experiences with ease.

Smart Upsell Triggers

AI recommends relevant upgrades and experiences based on guest profiles, behavior, and timing.

Control and Analytics

Stay in Control With Real-Time Operational Intelligence

Live Operational Dashboard

See everything happening across the property - requests, escalations, trends, bookings and service quality.

Guest Behavior Insights

Understand what guests view, book, and request to refine service delivery and personalize future stays.

Revenue & Upsell Analytics

Track conversions and upsell performance to understand what’s selling, what’s scaling, and where guest demand is building across all revenue streams like F&B and Experiences.

Revenue & Upsell Analytics

Track conversions and upsell performance to understand what’s selling, what’s scaling, and where guest demand is building across all revenue streams like F&B and Experiences.

Instant Configuration Control

Update services, pricing, hero banners, activities, and content in real time, creating a fully dynamic, always-up-to-date digital ecosystem.

How It Works

The Complete Guest Journey

Booking Confirmation
Booking Confirmation
1
What the Guest Does

Confirms a reservation.

What Lume Does:

An automated welcome establishes trust and sets clear expectations before arrival.

Property Benefit

  • Guest engagement begins instantly.

  • Early communication reduces uncertainty and follow-ups.

Step 1

Booking Confirmation

Pre Arrival Arrangement
Pre Arrival Arrangement
2
What the Guest Does

Reviews stay details and plans ahead.

What Lume Does:

Guests are guided to pre-book experiences while sharing key preferences in advance.

Hotel Benefit

  • Fewer manual coordination touchpoints are required.

  • Demand is captured before the guest arrives.

Step 2

Pre Arrival Arrangement

Online Check-In
Online Check-In
3
What the Guest Does

Completes check-in digitally before arrival.

What Lume Does:

Guest details are securely collected and verified without paperwork or manual data entry.

Hotel Benefit

  • Paper-based processes are eliminated.

  • Arrival operations become more sustainable and predictable.

Step 3

Online Check-In

Arrival & In-Stay Journey
Arrival & In-Stay Journey
4
What the Guest Does

Accesses services and information through the web app.

What Lume Does:

Menus, services, and experiences are presented contextually at the right moment.

Hotel Benefit

  • RevPAR grows without disrupting the guest experience.

  • Upsells occur without staff intervention.

Step 4

Arrival & In-Stay Journey

Seamless Communication
Seamless Communication
5
What the Guest Does

Communicates with the property through messaging.



What Lume Does:

Guest conversations are centralized, automated, and intelligently routed to teams.

Hotel Benefit

  • No guest request is lost or delayed.

  • Response quality improves without additional staffing.

Step 5

Seamless Communication

Checkout & Feedback
Checkout & Feedback
6
What the Guest Does

Completes their stay and shares feedback.

What Lume Does:

Guest sentiment is captured automatically, and satisfied guests are guided to review.

Hotel Benefit

  • Online reputation improves organically.

  • Feedback quality becomes structured and actionable.

Step 6

Checkout & Feedback